Tuesday, August 26, 2008

Singtel iPhone unable to connect to Twitter

Approximately 80% of the time, my Singtel iPhone is unable to connect to twitter.com or refresh my tweets view in Twitterific (which uses the Twitter API). This only happens when connected to the internet via 3G or GPRS. If I connect via my own WiFi network, Twitter works whenever the whale isn't flying.

Either something is wrong with the DNS resolution over on their end, they're blocking twitter (which makes no sense to me; it's not the highest traffic application), or something much worse. Whatever it is, I am getting seriously pissed off.

9 comments:

  1. I am having exact same problem. It is not twitterrific. Safari also could not post via the web. Fog annoying. Complain to singtel yet?

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  2. hi michael, thanks for confirming that I'm not alone in experiencing this. I haven't had the chance to call singtel up and rant about this yet, in part because I am not confident that a customer service employee is going to be able to help with such an obscure issue. I will try tomorrow though, and report back on the results.

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  3. I am still having the problem. Are you?

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  4. Yeah, I still have the same problem. Only just got around to calling Singtel about it, but the customer service girl had never heard of Twitter and the technical support staff were supposedly unreachable. I'm waiting for a callback now but don't really expect to get one.

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  5. Hi so has SingTel gotten back to yall at all??

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  6. A Singtel tech guy called me back later that day to ask more about the problem. He said he'd just tried it on his own iPhone and it worked fine, but I explained that it works sometimes, and then stops a few minutes later, without any pattern I could see. All he could do was promise that the "problem will be escalated to the team".

    Whether or not I'll hear from them after it's fixed, I don't know. It doesn't look like they've been successful yet.

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  7. Hey guys,

    things don't seem to be getting any better, so I think it might do something if you could give them a call and report the problem too. They might pay a little more attention if it wasn't just one crazy caller (me) going on about some obscure website (in their opinion).

    Thanks.

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  8. Yeah, I am also still having the problem. What is the number I should call to complain ?

    michael.slater{at}gmail.com

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  9. their support number is 1626.

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